jilifree Privacy Policy

◆ Section 01

1. Introduction

jilifree ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access and use the jilifree website, mobile interface, games, and related services (collectively, the "Services"). This Privacy Policy explains how jilifree collects, uses, stores, shares, and protects your personal information when you interact with our platform.

This Privacy Policy applies to all registered players, visitors, and any person who interacts with jilifree in any capacity. By accessing the jilifree platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

jilifree operates in the Philippines and is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

◆ Section 02

2. Data We Collect

jilifree collects personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal data we collect include:

jilifree does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data related to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law.

◆ Section 03

3. How We Use Your Data

jilifree uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jilifree player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to jilifree's games, including live casino tables, slot games, bingo rooms, Diamond Tycoon, Fortune Bingo, and all other platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods in Philippine Peso (PHP / ₱).
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, and reporting obligations to relevant authorities such as the Anti-Money Laundering Council (AMLC).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the jilifree platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the jilifree platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the jilifree platform.

◆ Section 04

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), jilifree processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilifree – specifically, to provide you with access to the platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with jilifree's legal obligations under Philippine law, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jilifree's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, jilifree relies on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

◆ Section 05

5. Data Sharing & Disclosure

jilifree does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist jilifree in verifying your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or court order.
• Fraud Prevention Services: Third-party fraud detection and prevention service providers who help jilifree identify and prevent fraudulent activity on the platform.
• IT and Platform Service Providers: Cloud hosting providers, cybersecurity firms, and other technology service providers who support the operation and maintenance of the jilifree platform. All such providers are bound by data processing agreements that require them to handle your data in accordance with applicable privacy laws.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for jilifree to obtain professional advice or to establish, exercise, or defend legal claims.

All third parties with whom jilifree shares personal data are required to implement appropriate technical and organizational security measures to protect your data and to process it only for the specified purposes.

◆ Section 06

6. Cookies & Tracking Technologies

jilifree uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the jilifree platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the jilifree platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and game history, to provide a more personalized experience on jilifree.
• Marketing Cookies: With your consent, jilifree may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilifree platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

◆ Section 07

7. Data Retention

jilifree retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming regulatory requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history and wagering records, are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Customer support records, including live chat transcripts and email correspondence, are retained for a period of two (2) years from the date of the interaction.
• Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymized within thirty (30) days.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, jilifree will securely delete or anonymize the data.

◆ Section 08

8. Data Security

jilifree takes the security of your personal data seriously and has implemented a range of technical and organizational measures to protect your information against unauthorized access, loss, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jilifree platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Access to personal data is limited to authorized jilifree personnel and service providers who require it to perform their functions.
• Access Controls: jilifree implements role-based access controls to ensure that employees can only access personal data that is necessary for their specific job functions.
• Regular Security Audits: jilifree conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform and infrastructure.
• Incident Response: jilifree maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jilifree will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

◆ Section 09

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jilifree:

• Right to Be Informed: You have the right to be informed about how jilifree collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data that jilifree holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that jilifree holds about you. You may update certain information directly through your jilifree account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilifree's legal obligations to retain certain records.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by opting out of marketing communications.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe that jilifree has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jilifree's Data Protection Officer through our support team. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

◆ Section 10

10. Children's Privacy

jilifree is strictly an adult gaming platform. Access to and use of the jilifree platform is prohibited for persons under twenty-one (21) years of age, in accordance with Philippine gaming regulations.

jilifree does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

jilifree supports responsible gaming and encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. For more information on responsible gaming tools available on jilifree, please visit our Responsible Gaming page.

◆ Section 11

11. Third-Party Links

The jilifree platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya, BDO, BPI, Metrobank) that you may be redirected to when processing transactions. These third-party sites operate independently of jilifree and have their own privacy policies.

jilifree is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit in connection with your use of jilifree's payment services.

The inclusion of a link to a third-party site on the jilifree platform does not constitute an endorsement of that site or its privacy practices by jilifree.

◆ Section 12

12. Changes to This Privacy Policy

jilifree reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Display a prominent notice on the jilifree platform informing players of the changes.
• Where required by law, seek your renewed consent for any new processing activities.

Your continued use of the jilifree platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how jilifree protects your personal data.

◆ Section 13

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jilifree's data practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the jilifree platform. This is the fastest way to reach our support team for privacy-related inquiries.
• Email: support@jilifree.vip (plain text – not a clickable link)

Our support team serves players across the Philippines – from Manila, Makati, and Quezon City to Cebu, Davao, and beyond. We aim to respond to all privacy-related inquiries within five (5) business days.

If you are not satisfied with jilifree's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information about the NPC and your rights under the Data Privacy Act of 2012, please visit the NPC's official website.